Terms and Shipping Information

Discounts.

All mold prices listed are already discounted. They will range from 15% to 25% depending on the manufacturer. See each individual mold for the appropriate discount. There is a column in the mold listing showing your discount. Sometimes a particular brand of mold is made by different manufacturers giving different discounts. An example of this is the Byron brand. Some Byron molds are made at Macky Molds, some are made at Shiloh Molds, and others are made at Lakeland Molds. Each company makes different Byron molds and none of them make the same mold number. It therefore depends on the mold number as to what discount you will get.

Kilns typically have a 20% discount. As with the molds, the suggested retail price and your discounted price are displayed. In regards to all other items, if there is a discount, it will be stated next to the item. Large quantities may possibly be discounted - check with us first.

Orders from Outside the United States.

We accept orders from anywhere in the world for delivery only to a U.S. address.. Payment is to be in U.S. Dollars. Find someone in the U.S. who will accept a shipment for you to pick up from them or forward to you. All orders from outside the U.S. and Canada must be paid for up-front by either sending us cash through Western Union or by using an escrow service such as www.escrow.com. The amount sent must be enough to cover shipping as covered below. All fees for these services are to be borne by the customer.

Shipping Charges and Submitting Money.

For those living outside the U.S. and Canada, we accept Western Union and escrow agents. For those living in the US and Canada we accept credit and debit cards and money orders drawn on U.S. Banks & Post Offices as payment for your purchases. These must clear before you order is processed. Submit any other payment besides credit/debit card in the following way: Print the page showing your order and include your name, address, phone, and email address. Have a money order/Western Union payment made out to Indiana Ceramic Supply, 1616 S. Spencer Ave, Indianapolis IN 46203. Include the total amount of your merchandise plus enough to cover shipping as follows:

• Books & Catalogs. Shipping charges for your entire book / catalog order is $7.00.
  
• Molds and Kilns. Actual cost of shipping will be charged plus $1-7 per box for materials and handling depending on the complexity of packaging. Submit the total cost of your merchandise plus the following shipping amounts and we will refund the difference by check after we know the actual shipping charges.
  
  All molds and kilns are shipped to you directly from the manufacturer.
  
  Note that these shipping amounts are approximate and are figured only for deliveries to the Continental United States. You must double these rates for Hawaii and Alaska. We do not ship to U.S. territories nor to anyone residing outside the United States. Remember that any excess shipping over $2.00 that you have paid will be refunded to you by check.
  
  

  Order Size	Amount to Include for Shipping
  $1 - $20	$18
  $21 - $40	80% of your order
  $41 - $60	70% of your order
  $61 - $150	60% of your order
  $151 up	50% of your order

  
  Please note that your order will not be processed until we receive your Money Order. If we do not receive payment from you within 21 days of your order, your order will be cancelled. If we do not receive payment within this 21 days and you did not contact us to cancel the order, then we will not accept any more orders from you where you state that you will be paying by money order. You then must pay by credit/debit card only.

Guarantee.

• Insurance/Breakage. Mold and Kiln shipments are insured for the full amount of the order. Breakage in shipment must be reported and substantiated immediately to us so that we can either replace it or refund your money.
  
• Returns/Credits. Returns and credits must be authorized by ICS in advance. Items returned without authorization will be considered gifts. If you ordered the wrong item or changed your mind, you will be responsible for shipping costs both ways. If the item is received damaged and you did not claim it damaged within one week from your receipt, you will be charged for repair or replacement. You may file for insurance recovery from your shipper if it was damaged on shipment to us or the manufacturer.

Order Confirmation.

If you have given us a correct email address, you will receive a confirmation of your order as soon as you submit your order. If you ordered molds, we will email you when we receive confirmation of shipment from the manufacturer. That notice will include your final receipt as a PDF attachment.which will show you the items and shipping and handling charges.

Credit Card / Debit Card Payment.

When you order books/catalogs, your charge or debit card is charged when we receive your order. Your order is then shipped within two weeks. Mold and Kiln orders get an authorization confirmation before we order the items from the manufacturer.

Credit Card Payments. Before we place your order with the manufacturer, we authorize an amount that should cover the items plus shipping and handling. When the manufacturer notifies us that it has shipped the items and we know what the shipping charges are, we then ask for payment from your credit card company.

We Accept