Notice

Before Emailing Us

Our policies are as follows:

• WE SHIP ONLY TO ADDRESSES WITHIN THE UNITED STATES
• We will not email picutres of molds to individuals. If you want to see pictures of molds that say 'no picture', first of all, if you are looking at the mold listing using the Mold Search option, click on the link to the mold on the left of the listing. That will take you to the mold company listing that shows all the molds for that company. Once you are on a mold company listing page, look at the orange section that is at the beginning of the mold listing. If within that orange box it says "more pictures may be found at..." and it gives the mold manufacturer's link, go to their link to find a picture of the mold. If it does not say that, then email us the mold manufacturer and mold number and we will try to find a picture of the mold and post in on our web site. We will then email you when it is posted. You can request pictures of up to 3 molds.
• We will not try to match a picture you email us with specific molds we offer.
• We will not try to find a mold matching a description you give us.
• To find a particular mold, use our comprehensive mold search above. Use a simple word for the best search results. Using two or more key words at the same time will require the search to find those exact words and may miss the mold you are looking for because the description is slightly different.
• Be sure that your question has to do with specific items we have for sale and are listed on our web site. If you are looking for a particular mold, kiln, ceramic supply or literature and it is not listed on our web site, we do not have it.
• We do not publish a catalog of what we offer for sale. Everything we sell is listed on our web site. Mold catalogs and ceramic books are available for sale on our Books page.

Mold Shipping Information

DELIVERY TIME OF MOLDS IS BETWEEN 3 AND 6 WEEKS.. The mold is made when you place your order. Mold companies usually do not stock molds on their shelves anymore unless the number of molds they carry is less than 500. Asking us to speed up your order is totally futile, because we have no control over the mold production schedule of the company that is making the mold and most companies do not like poeple cutting in line ahead of other people who are just as anxiously awaiting the shipping of their molds.

Mold Shipping Costs.On every mold page, in the yellow column headers at the top of the mold table is an input box that you can enter your zip code to determine the approximate shipping costs for each mold. The shipping estimate is for a single mold from a particular company. If you are purchasing more than one mold from one or more manufacturers, use the table that is at the bottom of each mold page.

In most cases, the approximate shipping costs is a little more than what is actually charged. When you place your order, we get an authorization from the charge card company for the amount of your order plus what is calculated from the shipping table to ensure that your card has enough funds to cover your order. This authorization reserves that amount for us to actually charge later when your order is shipped. When your order is shipped and we know the exact amount the manufacturer is charging for shipping, then your charge card is actually charged the entire amount of your order, including shipping.

If you are using a debit card, an amount will be immediately withdrawn from your account and you will be notified by email how much we took out. When your order is shipped, if the total, including shipping has a difference of more than $2.00 than the amount we originally withdrew, that difference will be either credited or debited to your bank account as necessary to make up the difference.

We will email you a receipt when the molds are shipped showing all charges, including any adjustments to your account if you used a debit card..

For more information on how to make ceramic items,
see Overview of Ceramic Methods from Start to Finish

© 2003-2010 Indiana Ceramic Supply, Inc.
This page last updated on 01/06/2011